/sc-assets/prd/practices/TkX-q8t6ylGrbYcmLMBpE/1599572544008_58ea305b.png)
I went in for a routine blood draw and genetic test. Elizabeth had a good bedside manner, but, in retrospect, I feel like she wasn't fully listening to my concerns. I showed her a specific lab order from my gastroenterologist for a DNA test to help with a celiac diagnosis, and explained I’d been gluten-free for a year. She confirmed the test would be ordered. When I got my results, I realized the wrong celiac test had been ordered. Instead of the DNA test, Elizabeth ordered a celiac test designed for people still eating gluten in their diet, so it was completely useless in my situation. I contacted Elizabeth, and she said they'd try to add the correct test. The next day, I was told it couldn’t be done, and when I asked why the wrong test was ordered, the receptionist simply said, "I don't know," in between giggles. I’m back where I started and have to go get my blood redrawn, and the lack of professionalism and lack of accountability (insinuating there was “confusion” instead of simply admitting fault) left a very bad impression.
Amaia M. | Mar 19, 2025